Frequently Asked Questions

Installation costs vary based on system type, size, and your home's configuration. Book a visit and we'll assess your home and recommend the right system.

A service call fee applies to repair visits. We'll explain the fee when you book.

We accept cash, cheque, and credit cards.

No. We work during regular business hours, Monday to Saturday. You can book online any time, and we'll call to confirm your appointment during business hours.

We'll call you back within one business day to schedule a time that works for you. Book online or call (905) 409 3917.

First check that the thermostat is set to heat and has working batteries, the furnace breaker is on, and the filter isn't clogged. If it still won't run, call us at (905) 409 3917. If you smell gas, leave the house right away and call your gas utility's emergency line from outside.

Call us at (905) 409 3917 and we'll book a visit to diagnose and fix your system. In the meantime, keep your doors and windows closed to minimize heat gain.

Repair fixes specific components that aren't working properly, while replacement installs a completely new system. If your system is over 15 years old or requires frequent repairs, replacement may be more cost effective long term.

Most furnaces and air conditioners last 15 to 20 years. Lifespan depends on usage, installation quality, and how well the system is looked after. Our team can assess your system and tell you honestly if replacement makes sense.

Common signs are a furnace over 15 years old, repairs that keep coming back, rising gas bills, and rooms that never feel warm. See the signs your furnace needs attention, or book a visit and we'll walk you through both options.

Yes. We replace, install, and repair heat pumps for homes and businesses and help you choose the right system for your needs. See residential heat pumps and commercial heat pumps.

Yes. Cold climate heat pumps are designed to keep heating in very cold temperatures. Many homes pair a heat pump with a furnace or electric backup for the coldest days. We'll recommend the right setup for your home.

Check it every month and replace it every 1 to 3 months, or more often if you have pets, allergies, or renovation dust. A clogged filter makes your system work harder and can cause breakdowns.

Change the filter every 1 to 3 months, keep vents and return grilles clear, and keep the area around your furnace and outdoor unit free of clutter. If you notice strange noises, short cycling, or rising bills, call us before a small problem becomes a breakdown.

We stand behind every job we do. Our installations come with a 10 yr parts, 2 yr labour warranty, and we're here for follow up questions and warranty claims.

Yes. Franklin Heat & Cool is a TSSA registered fuels contractor for natural gas work. Franklin is also a trained refrigeration technician.

We serve Scarborough, East York, Markham, Richmond Hill, Pickering, Ajax, Whitby, and Oshawa, plus nearby communities across the East GTA. See all service areas, or call us to confirm we cover your location.

Franklin Heat & Cool has served Scarborough and the GTA since 2016. Learn why customers choose us.

We replace, install, and repair furnaces, central and split type air conditioners, heat pumps, water heaters, garage heaters, gas lines, humidifiers, and ductwork for homes and businesses.

Yes. We install and repair gas and electric garage heaters, and our licensed gas technicians install gas lines for stoves, dryers, BBQs, fireplaces, and new equipment.

Yes, light commercial. We handle heating and cooling repairs and new installations for small offices, restaurants, medical and dental clinics, and retail stores. See light commercial services.

No. Franklin Heat & Cool is licensed for light commercial work, like small offices, restaurants, clinics, and retail stores. For large commercial or industrial systems, we'll tell you up front.

Yes. We schedule installs and planned work around your hours to keep disruption low. Request a consultation.

Yes. We replace, install, and repair gas and electric unit heaters for stock rooms, receiving areas, and entrances.